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<p>You may have installed the safety belt buckle incorrectly. We use a five-point harness system. First, fasten the two small clips on one side, making sure there are no gaps between the clips. Then, fasten the other side in the same manner.<img src="https://attachments.gorgias.help/bgJ1Q6QWrRb7vXKO/hc/Aa90l7EdAa2JWorj/2024112903-954c2607-a515-47ae-afda-6ca103a9cc7b-1732851759691.jpg" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/bgJ1Q6QWrRb7vXKO/hc/Aa90l7EdAa2JWorj/2024112903-289aabb6-ed93-497d-8df4-5417c1bb1fd3-1732851769172.jpg" style="width: 300px;" class="fr-fic fr-dib"></p>

You may have installed the safety belt buckle incorrectly. We use a five-point harness system. First, fasten the two small clips on one side, making sure there are no gaps between the clips. Then, fasten the other side in the same manner.

Why can't I fasten the buckle when securing the safety belt for my baby?

Setup & Product Use

How long does it take for the stroller to be delivered after purchase?

Where do you ship?

How do I qualify for free shipping?

Shipping

How to track my order?

Order Status

Ordering & Delivery

Are the bassinets approved for overnight sleeping?

What does the packaging box of the Ultimate 2 stroller include?

What are the unfolded and folded dimensions of the stroller?

What is the maximum weight that the Ultimate 2 can support?

What is the recommended age range for the Ultimate 2 stroller?

Which car seat adapters are compatible with the Ultimate 2 stroller?

What’s the difference between the Ultimate 2 & Meteor?

How do I assemble the Ultimate 2 stroller?

What are the necessary conditions for a foldable stroller?

What are the dimensions of the rider board? Is the rider board compatible with all Mompush strollers?

What are the dimensions of the bassinet?

What is the maximum weight capacity of the rider board?

My Ultimate 2 stroller wobbles, is this normal?

Why do I see that the interior color of the bassinet in reviews is white, but the one I received is gray?

I'm very interested in the Ultimate 2 stroller. Is there an opportunity to try it out for free?

Can the Ultimate 2 stroller handle rough or sandy terrains smoothly?

Does the stroller canopy effectively prevent UV rays from entering?

Can the height of the mom's handle be adjusted?

I noticed that the violet color of the Ultimate 2 stroller is out of stock on the official website. Will this color be available again in the future?

Why does the front wheel always make noise when I push the Ultimate 2?

Ultimate 2

What does the packaging box of the Lithe V2 stroller include?

What are the dimensions of the Lithe V2 stroller when folded and when expanded?

Can the Lithe V2 stroller be taken on a plane and stored in the cabin?

I saw in the comments for the Lithe V2 that it has a pull handle for easy transport when folded. Why doesn't the stroller I received have this feature? Has it been updated?

Regarding the Lithe V2's canopy, I saw in the comments that others have a mesh window that differs from the one I received. Did I get the wrong Lithe V2?

What is the maximum weight capacity for the Lithe V2 stroller?

Can the front wheels of the Lithe V2 stroller be locked for directional control?

Why does the two-stage lock always get stuck when folding/unfolding the Lithe V2?

Does the Lithe V2 lightweight stroller have a newborn nest mode? What is the age range for its use?

How many recline positions does the Lithe V2's backrest have?

How do I assemble the Lithe V2 stroller?

I’m very interested in the Lithe V2 stroller. Does it have compatible car seats?

Can I ask about the diameters of the front and rear wheels of the Lithe V2 stroller, as well as its weight? Additionally, what material are the wheels made of?

Does the Lithe V2 have a compatible travel bag for storing the stroller?

Can the front or rear wheels of the Lithe V2 lightweight stroller be replaced if they show signs of wear after use?

Lithe V2

What are the unfolded and folded dimensions of the Wiz stroller?

After receiving the Wiz stroller, I noticed a strong chemical smell. How long will it take for this smell to dissipate?

Does the Wiz have a compatible tray available?

Which car seat adapters are compatible with the Wiz stroller?

What’s the difference between Wiz & Nova?

How many recline positions does the Wiz's backrest have?

What does the packaging box of the Wiz stroller include?

What is the maximum weight capacity of the Wiz stroller?

How many steps does it take to convert the Wiz from seat mode to bassinet mode?

Why did I order the khaki Wiz, but the one I received looks gray?

Is the violet color of the Wiz stroller out of stock? I haven't seen it available on the official website for a while.

Does the Wiz have a compatible travel bag? I would like to store my Wiz in a bag.

What does the packaging box of the Meteor stroller include?

How do I assemble the Meteor stroller?

What’s the difference between Wiz & Meteor?

Which car seat adapters are compatible with the Meteor stroller?

What are the unfolded and folded dimensions of the Meteor stroller?

What is the maximum weight capacity for the Meteor stroller?

What age range is the Meteor stroller suitable for? Can it be converted into a bassinet?

What important conditions should be noted when folding the Meteor stroller or using it in bassinet mode?

Is it easy to adjust the reclining angle of the Meteor seat?

Does the Meteor stroller contain harmful chemical components?

I want to buy a sturdy stroller. Is the frame of the Meteor stroller sturdy?

Is it possible for me to get a cup holder or other parts?

I would like to ask what materials are used for the fabric part and the frame part of the Meteor stroller?

I received a Meteor stroller, but I noticed there is a hole next to the clip on the mesh basket. Is this a damage issue?

Meteor

What does the packaging box of the Nova stroller include?

Does the Nova have a compatible car seat model?

May I ask what the maximum weight capacity is for the Nova stroller?

What’s the difference between Lithe V2 & Nova?

What are the dimensions of the Nova stroller when folded and when expanded?

We purchased the Nova stroller and would like to know how to use the newborn mode.

For convenience, we want to buy a stroller that can be used from birth to toddler hood. What is the age range for the Nova stroller, and would you recommend it?

Is the Mompush Nova a replacement for the Mompush Lithe V2?

How many recline positions does the Nova's backrest have?

What are the diameters of the front and rear wheels of the Nova stroller?

Can compatible accessories like a mommy bag or a snack tray be purchased for the Nova stroller?

Can the Nova stroller be taken on a plane?

Can I remove the seat fabric of the Nova stroller for cleaning?

How do I assemble the Nova stroller?

Nova

What does the packaging box of the Lithe Double stroller include?

Does the Lithe Double stroller have a front bar or a compatible snack tray?

What is the maximum weight capacity for each seat of the Lithe Double stroller?

What are the dimensions of the Lithe Double stroller when folded and when expanded?

What is the suitable age range for the Lithe Double stroller?

What material is the fabric of the Lithe Double stroller?

Does this stroller have a compatible car seat?

If my front wheel gets damaged during use, can I request a repair?

What is the maximum and minimum reclining angle of the Lithe Double stroller?

What is the weight of the Lithe Double stroller? Is it easy to push?

How should I clean this stroller? Do you have any good methods to recommend?

If I want to replace one of the front wheels, how do I remove it?

What are the wheels made of?

Does the side-by-side design of the Lithe Double stroller make each seat feel cramped?

What is the average lifespan?

Is it difficult to manage the double stroller side by side?

Lithe Double

What is your return policy?

Does my product need to be unopened or unused?

Can I exchange my product?

Can I return the replacement parts?

When will I receive my refund?

Returns & Exchanges

Can I replace parts on my Mompush stroller?

How can I register my Mompush product for warranty purposes?

What does your warranty cover?

Are accessories covered by life time warranty?

Warranty & Product Support

Does the product contain flame retardants?

Does every stroller have a compatible snack tray?

How should I clean my stroller?

What adapters are compatible with Mompush strollers?

Where are Mompush strollers manufactured?

What basic accessories are included with the stroller?

Why is the headrest tilted at a higher angle than the footrest when the stroller is adjusted to bassinet mode?

What material are the tires of Mompush strollers made from?

Do I need a bassinet?

Why does the color I see online not match the color I received?

Why is there a gap in the cup holder of the stroller I received?

I am very interested in Mompush. Does Mompush have any retail stores?

Stroller General

What should I do if my Mompush package was marked delivered but I haven't received it?

How can I resolve issues with a product I received from Mompush?

Can I order replacement parts for my Mompush stroller?

How do I return a Mompush stroller?

Why can't I fasten the buckle when securing the safety belt for my baby?Updated 3 months ago